Reference

Explore Our Terms Before You Join

These Terms & Conditions govern every account opened on bulan123.xyz, covering how you access games such as Live Football Odds, Great Rhino and Rocket Crash, how deposits via…

Account Eligibility — depends on local lawPayments: DANA, OVO, GoPay, QRISAccount Security & Data RetentionDispute Resolution ProcessTerms Subject to Change with Notice
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bulan123 Explore Our Terms Before You Join
CONTACT & TERMS ASSISTANCE

Switch to Live Support for Terms Questions

If any clause in these Terms & Conditions is unclear — whether it concerns account eligibility, payment processing rules for DANA or OVO, or withdrawal verification steps — our support team is…

Live Chat Available 24 hours a day, 7 days a week directly inside your bulan123 account dashboard. Ask any terms-related question and receive a response within the same active session, any day.
Email Support Send detailed terms queries to our support address found in your account profile page. We aim to respond within 24 hours, with a written record of the clarification for your reference.
WhatsApp For quick terms clarifications, reach us on our official WhatsApp line listed in the Help section of your account. Response times during business hours are typically under 30 minutes.
HOW WE HANDLE YOUR ACCOUNT

Open an Account With Full Policy Clarity

Every commitment we make in these Terms & Conditions is backed by specific operational practices — from how your account data is stored to how a withdrawal dispute gets resolved.

Data Retention

Account data including transaction records for DANA, OVO, GoPay and QRIS payments is retained for a minimum of five years in line with the retention schedule stated in Section 7 of our full terms document.

Cookie Policy

We use session and persistent cookies to keep your account logged in and to remember your preferred game lobby section — such as Live Football Odds or slot rooms. Cookie consent is managed from your account settings page.

Account Security

Passwords are stored using one-way encryption and are never visible to support staff. Two-step verification is available for all accounts and we strongly recommend enabling it from the Security tab in your profile.

Requesting Changes

To update personal details such as your registered mobile number or email address, submit a change request via the Account Settings page or contact support by email with a copy of your identity document.

Who to Contact

For formal written requests — including data access requests or account closure — email our compliance address listed in Section 10 of the terms. We acknowledge formal requests within 3 working days.

Dispute Resolution

Any dispute arising from these Terms & Conditions is first handled through our internal review process. If unresolved within 14 days, the matter is escalated per the arbitration clause in Section 11 of our terms.

Get Answers on Our Terms & Conditions

These questions reflect what Indonesia account holders ask most often after reading the bulan123 Terms & Conditions. Each answer references the relevant section of our full policy so you can verify the detail directly in the document. If your question is not covered here, live chat is available 24/7 from inside your account dashboard.

These terms apply to every person who opens an account on bulan123.xyz. Eligibility to access games or place wagers depends on local law, and you are responsible for confirming your own eligibility before using the platform.

We will always post an updated version on this page with a dated notice before changes take effect. Continuing to use your account after the effective date means you accept the revised terms. We do not alter core payment rules mid-session.

Section 4 of our full terms covers all transaction rules. Deposits via DANA, OVO, GoPay and QRIS are subject to the minimum and maximum limits shown at checkout. Withdrawals are verified against your registered payment account name before release.

Account and transaction data is retained for a minimum of five years after closure, as stated in Section 7. You may request a summary of your stored data by emailing our compliance address; we respond within 3 working days of receipt.

Raise the dispute through live chat or email within 30 days of the transaction date. Our internal review process runs for up to 14 days. If the outcome is not accepted, the arbitration clause in Section 11 of our terms applies.

Live table and arcade game sessions — including Dragon Tiger, Fish Hunter and Great Rhino — are subject to the general gameplay terms in Section 5. Round results are final once confirmed by the game server; no manual adjustment is possible after the session ends.

Submit a change request from the Account Settings page for routine updates. For legal name changes or email address amendments, email our compliance team with a valid identity document. We process verified requests within 5 working days as stated in Section 8.

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