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How bulan123 Protects Your Personal Data

At bulan123, your personal information is handled with a clear set of rules — what we collect, why we collect it, and how long we keep it are…

Data collected only for account purposesDANA, OVO, GoPay, QRIS transaction privacyYou can request data deletionNo third-party sale of your detailsEncrypted account storage

Explore the Lobby Read FAQ

Browse the Scope of Our Privacy Commitments

bulan123 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

bulan123 collects the minimum data needed to operate your account: your registered name, email address, phone number, and payment identifiers tied to DANA, OVO, GoPay or QRIS. We do not collect payment credentials directly — those remain encrypted with the payment processor. Data processing by bulan123

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is governed by Indonesian data protection principles and depends on local law where international regulations intersect. We retain account records for as long as your account remains active and for a statutory period after closure. You can contact our support team at any time to review
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what we hold about you. Our servers apply TLS encryption in transit and AES-256 at rest, so your details are protected both when they move and when they sit.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Open a Data Request Through Our Support Team

If you want to access, correct, or remove your personal data held by bulan123, our support team is reachable seven days a week, from 08:00 to 23:00 WIB.

Live Chat Start a live chat session directly inside your bulan123 account dashboard. Available daily 08:00–23:00 WIB. Data access requests submitted here receive a written confirmation within 24 hours.

Email Support Send a formal data request to our privacy email address listed in the account settings page. We respond within three business days with a summary of what data we hold and your available options.

Account Settings Navigate to Settings → Privacy inside your bulan123 account to download a copy of your profile data or flag specific fields for review. This path works on both mobile and desktop browsers.

DATA HANDLING STANDARDS

Explore How We Secure and Manage Your Information

Every layer of your account — from login to withdrawal verification — is backed by a defined data-handling practice.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to see which pages load slowest. You can disable analytics cookies via the cookie banner without affecting your account login or QRIS payment flow.

Account Security

Each bulan123 account login is protected by device fingerprinting and optional two-factor authentication sent to your registered phone number. Suspicious login attempts trigger an automatic account hold pending your confirmation.

Payment Data Handling

Transaction references from DANA, OVO, GoPay and QRIS are stored only to match your deposit history on the account ledger. We never store your full payment credentials — those stay within each payment rail's own encrypted environment.

Data Retention Schedule

Active account data is retained for the full life of your account. After account closure, we hold records for a period required by Indonesian financial regulations, then delete them permanently from our servers.

Third-Party Sharing

We share your data with service providers only when necessary — such as identity verification partners and payment processors. We do not sell your personal details to marketing agencies or data brokers under any circumstance.

Your Rights & How to Act

You have the right to access, correct, or request deletion of your data at any time. Submit a request via live chat or the Settings → Privacy path inside your account; we confirm receipt within 24 hours and resolve within three business days.

Switch Through the Questions We Hear Most About Privacy

These are the questions about data and privacy that come up most often among people with bulan123 accounts in Indonesia. If your question is not here, open a live chat session between 08:00 and 23:00 WIB and our team will respond directly.

We collect your full name, email address, phone number, date of birth, and the payment identifiers linked to DANA, OVO, GoPay or QRIS. We do not collect your full payment credentials — those stay encrypted within the relevant payment rail.

Go to Settings → Privacy inside your account and select 'Download My Data'. A packaged file containing your profile details and transaction references is generated within one hour and emailed to your registered address.

Only with service providers who directly operate parts of the platform — identity verification partners and payment processors like DANA and OVO. We do not sell or share data with advertisers or data brokers under any condition.

Yes. Submit a deletion request via live chat or email support. We will confirm receipt within 24 hours. After account closure, a statutory retention period applies under Indonesian financial regulations before permanent deletion is completed.

Transaction tokens from QRIS and GoPay are received by our server over a TLS-encrypted connection and stored only as a reference ID on your account ledger. Your actual payment credentials never pass through or rest on bulan123 servers.

We use session cookies for login continuity and analytics cookies to monitor page performance. Analytics cookies can be disabled via the cookie banner shown on first visit. Disabling them does not affect your account access or payment flow.

Contact our support team immediately via live chat, available 08:00–23:00 WIB daily. For formal complaints, use the privacy email in Settings → Privacy. We treat potential data incidents as high priority and respond within one business day.

How bulan123 Protects Your Personal Data

Open a Data Request Through Our Support Team

Explore How We Secure and Manage Your Information

Cookie Usage

Account Security

Payment Data Handling

Data Retention Schedule

Third-Party Sharing

Your Rights & How to Act

Switch Through the Questions We Hear Most About Privacy

01 What personal data does bulan123 collect when I open an account?

02 How can I see what data bulan123 holds about me?

03 Does bulan123 share my data with third parties?

04 Can I request that bulan123 delete my account data?

05 How does bulan123 protect my data when I make a QRIS or GoPay deposit?

06 What cookies does bulan123 use and can I turn them off?

07 Who do I contact if I think my bulan123 account data has been misused?

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