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Our Legal Framework and Your Account Rights

bulan123 handles your account data, payment history, and personal information under a clear legal structure.

Data security through encryptionLocal payment compliance (DANA, OVO, GoPay, QRIS)Account access and change requestsSupport available in English

Explore the Lobby Read FAQ

How We Handle Your Information

bulan123 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account, payment records, and activity on bulan123 are held securely and processed only for account management, fraud prevention, and payment settlement. Deposits via DANA, OVO, GoPay and QRIS are verified at the point of entry; withdrawals are checked against your account history before clearing. We

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retain transaction records for the duration of your account and a reasonable period after closure, depending on local law. Your personal data is not sold or shared with third parties outside payment processors and compliance partners. Where local law permits, we use cookies to track session
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behaviour and prevent fraudulent access. You can request a copy of your data, ask us to correct it, or request deletion where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP CHANNELS

Reach Our Legal and Support Team

We answer questions about your rights, data access, and account policies through multiple channels.

Live Chat Open the chat window in the bulan123 lobby. Available during play hours. Ask about account restrictions, data access or policy clarification instantly.

Email Support Send formal requests for data access, correction or deletion to our support address. We respond within one business day with next steps or required verification.

Account Settings View your stored payment methods, linked DANA, OVO, GoPay and QRIS accounts, and transaction history directly in the Settings tab after login.

SECURITY BACKBONE

How We Protect Your Legal and Financial Data

Your account security starts with encrypted connections and unique password rules. Every deposit and withdrawal is logged with timestamps and verified against your identity before settlement.

Encrypted Data Transfer

All communication between your device and bulan123 servers uses bank-level encryption. Your login credentials and payment details never travel unencrypted.

Payment Verification

DANA, OVO, GoPay and QRIS deposits are cross-checked with your account details before credit. Withdrawals are verified against transaction history and approved only after fraud checks clear.

Session Cookies and Logs

We use cookies to track your login time and activity patterns. Unusual access from new devices triggers extra verification steps. All logs are retained per local law.

Data Retention and Deletion

Active account data is kept for the life of your account. After closure, records are archived for the legal retention period, then securely deleted unless local law requires longer storage.

Request Your Data

You can ask for a copy of all data we hold on you—login history, payment records, profile details—in a machine-readable format via email or account settings.

Report a Breach or Concern

If you suspect unauthorized access or data misuse, contact support immediately. We will freeze your account, launch an investigation and notify you of findings within 48 hours.

Your Most Asked Legal Questions

We've collected the questions players in Medan and across Indonesia ask most about privacy, account rights, payment verification, and how we use your information. Below are clear answers to help you understand your rights on bulan123.

Yes. Email support or go to Settings > Data Requests and select 'Download My Data.' We'll send a file with your login history, payment records, profile details and activity logs within three business days. The file is machine-readable (JSON or CSV format).

Active account data is stored for the life of your account. After closure, we retain transaction records and identity verification details for the period required by local law, then securely delete them. Fraud or dispute investigation may extend retention if necessary.

Contact live chat or email support immediately with the date and time of the suspicious activity. We freeze your account, review logs for unauthorized login or transactions, and notify you of findings within 48 hours. Fraudulent deposits or withdrawals are reversed.

Payment details are encrypted and stored only to speed up your next deposit. You can remove saved payment methods anytime in Settings > Payment Methods. Account numbers are never shown in full; only the last four digits appear in your history.

Withdrawals are verified against your initial registration details, linked payment method, and recent deposit history. Large or unusual withdrawals may trigger a manual review or a one-time verification code via email or SMS. Verification usually takes under two hours.

You can update your email and phone number directly in Settings > Profile. Changes to name, date of birth or payment details require identity verification for security. Submit the request and we'll guide you through the process—approval takes one business day.

You can close your account anytime in Settings > Account Security. After closure, your profile becomes inactive immediately. Personal data is archived for the local law retention period, then deleted. Transaction records needed for compliance or disputes are retained longer, where local law permits.

Our Legal Framework and Your Account Rights

Reach Our Legal and Support Team

How We Protect Your Legal and Financial Data

Encrypted Data Transfer

Payment Verification

Session Cookies and Logs

Data Retention and Deletion

Request Your Data

Report a Breach or Concern

Your Most Asked Legal Questions

01 Can I request a copy of all my data held by bulan123?

02 How long do you keep my account information after I close my account?

03 What happens if I notice unauthorized activity on my account?

04 Are my DANA, OVO, GoPay and QRIS payment details stored on bulan123 servers?

05 How do you verify my identity before I can withdraw?

06 Can I correct information in my account profile, like my name or email?

07 What is your policy on account deletion and data erasure?

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